Privacy Policy

The privacy policy applies to data processing by:

EOS Holding GmbH
Steindamm 71
20099 Hamburg, Germany
Phone: +49 40 2532-0
Email: info@eos-solutions.com

Managing Directors: Marwin Ramcke (Chairman), Dr. Eva Griewel, Dr. Stephan Ohlmeyer, Sebastian Pollmer and Carsten Tidow

Court of registration: Hamburg HRB 124 966
VAT ID no.: DE 813 348 056

The data protection officer for the company EOS Holding GmbH can be contacted at the above address (please include the line ATTENTION: EOS Holding GmbH – eos-solutions.com) or by email at datenschutz@eos-solutions.com.

This privacy policy applies to the collection of personal data on our website and the subsequent processing of these data by us.

This privacy policy further serves towards provision of information pursuant to Articles 13 and 14 of the General Data Protection Regulation (“GDPR”) for data processing via this website. As such, we will provide you with separate privacy policies for specific data processing activities on a case-by-case basis.

This privacy policy does not apply to data processed by the other companies of EOS Group. This is also the case if these other companies of EOS Group along with their contacts are named on our website and/or their services are shown on our website.

The other companies of EOS Group will provide you with separate privacy policies for specific data processing activities on a case-by-case basis.

a. When you visit the website

When you retrieve our website the browser used on your device automatically sends information to our website’s server. This information is temporarily saved in a log file. The following information is collected without your intervention and saved until it is automatically deleted after three (3) days:

• IP address of retrieving computer,
• date and time of access,
• name and URL of retrieved file,
• website from which access occurred (referrer URL),
• website retrieved from our website,
• your computer’s browser and possibly operating system as well as name of your access provider.

The aforementioned data are strictly necessary for the functioning of the website (without which the website would simply not function correctly), and they are processed by us for the following purposes:

• to ensure trouble-free connection establishment to the website,
• to ensure comfortable use of our website,
• to analyse the system security and stability, and
• for other administrative purposes.

The legal basis for processing of the data is Art. 6(1) Se nt. 1 (f) of the GDPR. Our legitimate interest follows from the purposes for data collection listed above. Under no circumstances do we use the collected data for the purpose of drawing conclusions about you.

Beyond that we use cookies and analysis services when you visit our website. More detailed information about this can be found in sections 4 and 5 of this privacy policy.

b. When you contact us by email

You can contact us with questions of any kind via the provided email address(es).

In such a case, we may process the following categories of personal data:

• name,
• email address,
• professional title,
• any other personal data that you provide in the email.

If you do so the personal data transmitted via the email are saved.

The legal basis for processing the above-mentioned personal data for the purpose of making contact is Art. 6(1)(f) of the GDPR. If contact is made for the purpose of concluding a contract an additional legal basis for processing is Art. (6)(1)(b) of the GDPR.

We delete the personal data collected by us after processing your enquiry provided we are not legally entitled or obligated to process it further.

We only transfer your personal data to the following recipients (“Recipients”):

• Other EOS Group Companies;
• IT service provider;
• Vendors;

Where transferring your personal data, we rely on one of the following legal bases:

• you have provided your consent for one or more specific purposes pursuant to Art. 6(1) Sent. 1 (a) of the GDPR,
• disclosure pursuant to Art. 6(1) Sent. 1 (f) of the GDPR is necessary for the assertion, exercising or defence of legal claims or for any other legitimate interest of EOS Holding GmbH that we may have from time to time, including but without limitation, sharing personal data with one of our service providers, and there is no reason to assume that you have a primary protection-worthy interest in not having your data disclosed,
• for the case that there is a legal obligation for disclosure pursuant to Art. 6(1) Sent. 1 (c) of the GDPR and
• it is legally permissible and necessary for fulfilment of contractual obligations where you are a party to the relevant contract pursuant to Art. 6(1) Sent. 1 (b) of the GDPR.
• when transferring personal data to Recipients acting as processors, such data will be processed on our behalf in compliance with Art. 28 of the GDPR.

Transfer of your personal data for purposes other than those listed above does not occur. In addition, we do not intent to transfer personal data to recipients located outside the European Economic Area.

The Recipients may, under their own responsibility, disclose the personal data to their agents and/or delegates (the “Sub-Recipients”), which shall process the personal data for the sole purposes of assisting the Recipients in providing their services to us and/or assisting the Recipients in fulfilling their own legal obligations.

The Recipients and Sub-Recipients may, as the case may be, process the personal data as processors (when processing the personal data on our behalf and upon our instructions and/or the Recipients’), or as distinct controllers (when processing the personal data for their own purposes, namely fulfilling their own legal obligations).

We use cookies on our website. These are small files that are automatically created by your browser and stored on your end device (laptop, tablet, smartphone or similar) when you visit our website. Cookies do not cause any damage to your terminal device, do not contain viruses, Trojans or other malware. Information is stored in the cookie that is related to the specific terminal device used. This does not mean, however, that we obtain direct knowledge of your identity.

The use of cookies serves on the one hand to make the use of our offer more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages of our website. These are automatically deleted when you leave our website. In addition, we also use temporary cookies to optimise user-friendliness, which are stored on your end device for a certain fixed period. If you visit our website again to use our services, we will automatically recognize that you have already been with us and which entries and settings you have made so that you do not have to enter them again.

The cookies are divided into four categories: Necessary, Statistics, Comfort and Marketing:

The necessary cookies are required for the operation and basic function of our website. They enable the security-relevant functionality of this website. These cookies are automatically deleted after leaving the website. The data processed by the cookies are required for the purposes mentioned above to safeguard our legitimate interests and those of third parties in accordance with Art. 6 (1)(f) GDPR.

The statistical cookies are used to improve our offer and to ensure a needs-based design and the continuous optimization of our website. For this purpose, we collect anonymised data for statistics and analyses, for example to determine the number of visitors, page impression statistics and user behaviour and to adapt and improve our content and website experience. The legal basis for this data processing is Art. 6 (1)(a) GDPR (consent).

The comfort cookies are used to make our website easier to use. If you visit this website again to use our services, it is automatically recognised that you have been on our website and which entries and settings you have made, so that you do not have to enter them again. For example, you do not have to re-enter your user data each time you visit the website, but can access the data you have already entered when you return. The legal basis for this data processing is Art. 6 (1)(a) GDPR (consent).

We use the marketing cookies to provide you with content that is relevant to your interests when you visit our website. The legal basis for this data processing is Art. 6 (1)(a) GDPR (consent).

Cookie management:

You can configure your browser so that no such cookies are stored on your computer or so that a notification always appears before a new cookie is set. For all cookies, other than necessary ones, we will collect your express consent before setting such cookies up. You would in such a case have the possibility to withdraw your consent the same way and as easily as you gave it. Each browser differs depending on your cookie settings. This is described in each browser's help menu, which explains how to change your cookie settings. Follow the links below depending on the browser you are using:

• Internet Explorer
• Firefox
• Chrome
• Safari
• Opera

However, completely deactivating cookies may mean that you will not be able to use all the functions of our website.

We use the following cookies:

Necessary

• Name: Java Session Cookie
• Provider: Owner of this website
• Purpose: This cookie is used by the application server. It is essential for proper working of the application software. It stores no personal data.
• Cookie Name: jsessionid
• Cookie Duration: Session cookie - deleted after you quit your browser.

• Name: cookieconsent_status
• Provider: Owner of this website
• Purpose: Necessary cookie to save that the cookie banner was confirmed.
• Cookie Name: cookieconsent_status
• Cookie Duration: 60 days

Comfort

• Name: VISITOR
• Provider: Owner of this website
• Purpose: We use this cookie to serve personalized content.
• Cookie Name: VISITOR
• Cookie Duration: Session cookie - deleted after you quit your browser.

• Name: NEW_Visitor
• Provider: Owner of this website
• Purpose: We use this cookie to serve personalized content.
• Cookie Name: new_visitor
• Cookie Duration: 1 day

Statistical

• Name: nmstat
• Provider: Siteimprove GmbH
• Purpose: This cookie is used to help record the visitor’s use of the website.
• It is used to collect statistics about site usage such as when the visitor last visited the site.
• This information is then used to improve the user experience on the website.
• This Siteimprove Analytics cookie contains a randomly generated ID used to recognize the browser when a visitor reads a page. The cookie contains no personal information and is used only for web analytics.
• Cookie Name: nmstat
• Cookie Duration: Persistent – expires after 400 days

• Name: AWSELB
• Provider: Siteimprove GmbH
• Purpose: The AWSELB cookie ensures that all page views for the same visit (user session) are sent to the same endpoint. This enables us to determine the sequence of a user's page views needed for features like Behavior Tracking and Funnels.
• Cookie Name: AWSELB
• Cookie Duration. Session cookie - deleted after you quit your browser.

Marketing

• Name: siteimproveses
• Provider: Siteimprove GmbH
• Purpose: This cookie is used purely to track the sequence of pages a visitor looks at during a visit to the site.
• This information can be used to create User Journeys and enable visitors to find relevant information more quickly.
• Cookie Name: siteimproveses
• Cookie Duration: Session cookie - deleted after you quit your browser.

The tracking measures listed below and used by us are carried out on the basis of Art. 6(1) Sent. 1 (a) (consent) of the GDPR. We use these tracking measures to ensure that our website is designed according to requirements and optimised on an ongoing basis. We also use the tracking measures to collect statistics on the use of our website and analyse them for the purpose of optimising our offering for you.

The respective purposes for data processing and data categories can be found in the corresponding tracking tools in this section.

Siteimprove Analytics

This website uses Siteimprove Analytics, a web analytics service provided by Siteimprove. Siteimprove Analytics uses „cookies“, which are text files placed on your computer, to help EOS Holding GmbH (EOS) analyze how visitors use the site. The information generated by the cookies about the visitors’ use of the website will be stored and processed by Siteimprove on servers in Denmark.

IP addresses are anonymized irreversibly before data is made available in the Siteimprove Analytics or Intelligence Suite for EOS.

a. Shariff solution

We use Shariff buttons from social networks Facebook, Twitter, Google+, LinkedIn, Xing on our website. The buttons are simple HTML links. The procedure we use is within the framework of the Shariff solution. With the Shariff solution a script retrieves the number of times, e.g., the share button on a page has been clicked on: for this the script contacts the social network via the programming interfaces and retrieves the numbers. None of your personal data are transmitted in the process. Rather than your IP address, only our server address is transmitted to Facebook, Google and Twitter. You only become directly connected to Facebook, Google or Twitter if you perform an action. Before that the social networks cannot collect any data about you. As long as you do not click on a link to share content, you remain invisible to the networks. If you click on a link, the obligation to provide information about data collection and processing no longer rests with us, but rather with the operator of the social network.

b. YouTube videos

Our website contains links to videos from YouTube (Google Ireland Limited based in Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Irland). If you visit a website on our website that contains such a video, a direct connection is established between your browser and the YouTube server after you have activated the video.

YouTube receives the information that you have visited our website with your IP address. If you click on the link to the video, your IP address will be forwarded to YouTube. We would like to point out that, as the provider of our website, we have no responsibility and control  on  the content of the transmitted data or of its use by YouTube. For more information, please see YouTube's privacy policy (https://www.youtube.com/)

You have the right:

• pursuant to Art. 15 of the GDPR to request information about your personal data processed by us, in particular about the purposes for processing, the personal data category, the categories of the recipients to whom your data have been or will be disclosed, the planned retention duration, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if they were not collected by us and the existence of automated decision-making including profiling and ifapplicable meaningful information about their details;
• pursuant to Art. 16 of the GDPR to demand the immediate rectification of incorrect or completion of the personal data saved by us about you;
•  pursuant to Art. 17 of the GDPR to demand the erasure of the personal data saved by us about you as long as processing is not necessary for exercising of the right to freedom of expression and information, for fulfilment of a legal obligation, for reasons of public interest or for assertion, exercising or defence of legal claims;
• pursuant to Art. 18 of the GDPR to demand the restriction of processing of your personal data as long as the accuracy of the data is questioned by you and processing is unlawful, but you reject their erasure and we no longer need the data, but you require them for assertion, exercising or defence of legal claims or you have filed an objection to the processing in accordance with Art. 21 of the GDPR;
• pursuant to Art. 20 of the GDPR to demand receipt in a structured, standard and machine-readable format of your personal data which you provided to us or transmission to another responsible party;
• pursuant to Art. 7(3) of the GDPR to withdraw the consent you previously granted us at any time. This has the consequence that we may not continue the data processing upon which this consent was based in the future and
• pursuant to Art. 77 of the GDPR to file a complaint with a supervisory authority. Usually, you can contact the supervisory authority in your usual place of residence or workplace or our headquarters. In Luxembourg, you can contact the Commission Nationale pour la Protection des Données at the following address: 15, Boulevard du Jazz, L-4370 Belvaux, Grand Duchy of Luxembourg.

In addition, you may, at your discretion, refuse to provide us with personal data. In this case, however, we may be prevented from fulfilling the above purposes if the personal data in question is necessary for this purpose

If your personal data are processed on the basis of legitimate interests in accordance with Art. 6(1) Sent. 1 (f) of the GDPR you have the right pursuant to Art. 21 of the GDPR to object to the processing of your personal data as long as there are reasons arising from your particular situation for this or the objection is directed to direct advertising. In the latter case you have a general objection right which will be implemented by us without statement of any particular situation.

If you would like to make use of your right to object you only need to send an email to datenschutz@eos-solutions.com.

Within the website visit we use the widespread SSL (secure socket layer) method in conjunction with the highest level of encryption supported by your browser. In general this is 256-bit encryption. If your browser does not support 256-bit encryption, we fall back on 128-bit v3 technology instead. You can recognise that an individual webpage in our internet presence is being transmitted in encrypted form by the closed key or padlock icon in the bottom status bar of your browser.

We also take suitable technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorised access by third parties. Our security measures are being improved continuously according to technological developments.

This privacy policy is currently valid and was last updated in May 2024.

It may be necessary to change this privacy policy due to improvements in our website and the offerings via our website or due to changed legal or official requirements. In case of substantial updates to the present privacy policy, you will be directly notified through our website, or another means of communication.

The current privacy policy can be retrieved from our website at www.eos-solutions.com and printed out at any time.

The information contained on this website is provided for informational purposes only.

Third-party resources that can be accessed with hypertext links from this website are not under our control, and we are not responsible for the contents of any of these third-party resources. The third-party hypertext links presented on this site are provided for your convenience only. The inclusion of any link on this website does not imply any recommendation, approval or endorsement of that site by us.

Your use of this website is at your own risk. The materials presented on this website may be changed, improved, or updated without notice. We are not liable for any errors or omissions in the content of this website or for damages arising from the use or performance of this website under any circumstances.

Please be informed that any proceedings arising out of or relating to your use of this website, its content and services will be subject to the laws of Luxembourg and the courts in Luxembourg shall have exclusive jurisdiction.

Any intellectual property rights of this website pages belong to us. Reproduction, copying, distribution or inclusion in other works, of part or all of the protected material available on the website, is prohibited in any form except for printing or downloading the material for the sole purpose of private use in good faith.